Post any forum strangeness here

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David LeBow
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Re: Post any forum strangeness here

Post by David LeBow » Tue Aug 11, 2020 11:16 am

Apologies, everyone. Our web team is again working on getting the forum shifted to a different hosting service and nailing down the https issues.

Pardon our dust.

As a general statement - long story sold separately - when we do get this ported over, everyone will need to set a new password for themselves the first time they log into the new site.
David LeBow
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Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com

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Re: Post any forum strangeness here

Post by provo » Tue Aug 11, 2020 11:16 am

jsmith wrote:
Tue Aug 11, 2020 10:58 am

This morning, I had no luck on either site from my Mac using Safari but finally made it work from Firefox to the secure address.
That's interesting -- I had a few days a few weeks ago where I couldn't get to the secure site on either Safari or Chrome, but Firefox worked.

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Re: Post any forum strangeness here

Post by BruceS » Tue Aug 11, 2020 4:09 pm

I think it will be fixed in time Folks.
From my little digging around I suspect the sites have been moved/redirected from GoDaddy hosting to someone on ComCast data centre so things should improve.
There is virtually no chatting going on with the website Administrator so we can only guess.
May I suggest the website Admin throw a "phpinfo" file up on the site? The resulting readout/printout should give enough info for a direction to be be given/requested for some server changes/configurations.
I doubt it's enough to just increase the limit in phpBB forum.
It's a bit pointless continually complaining unless the ears are listening?

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David LeBow
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Re: Post any forum strangeness here

Post by David LeBow » Tue Aug 11, 2020 5:13 pm

There is virtually no chatting going on with the website Administrator so we can only guess.
While, strictly speaking, I'm not the website administrator... I know who is and I'm in constant contact, both with him as well as with all y'all. I'm not sure who's not listening...
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com

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Re: Post any forum strangeness here

Post by raysun » Tue Aug 11, 2020 5:28 pm

David LeBow wrote:
Tue Aug 11, 2020 5:13 pm
There is virtually no chatting going on with the website Administrator so we can only guess.
While, strictly speaking, I'm not the website administrator... I know who is and I'm in constant contact, both with him as well as with all y'all. I'm not sure who's not listening...
Thanks David.

Even sites with 99.9% faultless uptime present 87 hours/year in which the users can bitch about Life, the Universe, and Everything.

Tell the admin thanks for doing this somewhat thankless job.

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Re: Post any forum strangeness here

Post by BruceS » Tue Aug 11, 2020 6:33 pm

Yep. Thankyou David. What I said came out wrong.
What I meant was more that Admin aren't telling us anything much so we don't know what is going on.
To be honest we probably don't need to know either but then it turns into a guessing game.
I'll pop back into hibernation again.... freezing here to the moment!!

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Re: Post any forum strangeness here

Post by raysun » Tue Aug 11, 2020 6:50 pm

BruceS wrote:
Tue Aug 11, 2020 6:33 pm
Yep. Thankyou David. What I said came out wrong.
What I meant was more that Admin aren't telling us anything much so we don't know what is going on.
To be honest we probably don't need to know either but then it turns into a guessing game.
I'll pop back into hibernation again.... freezing here to the moment!!
😂😂😂😂🥶🥶🥶🥶

I had the unenviable job of being the operations manager for a very large web presence that had very Type-A corporate "back-end" clients who didn't hesitate for a microsecond to pick up the phone, keyboard, or shoe (to pound on the table) at every perceived system hiccup (real or not. I listened to a 10 minute harrangue from a user about the "crashed website" that turned out to be their laptop disconnected from the network.)

This "troup" of user/howler monkeys eventually went to the CIO to insist they have a "direct channel" to the web admins, to get more "responsive problem resolution". Knowing I was fighting a losing battle, the final agreement was email communication only with a 15 minute response time.

The beleaguered admins were terrified of the prospects. I told them I had their backs. (Or at least a map to the rear emergency exits from the data center.) I told my little band of Red Shirt trekkies that they were to answer all emails from the users promptly - in Klingon.

They loved it. I was terminated from the project two weeks later. In that interim, though, I convinced the senior leadership of the disfunction in their organization vis-a-vis the web operations. The admins were left in peace, I took 100% of the blame.

Fair enough, it was a hill I was willing to die on.

Consulting is all fun and games until somebody loses an eye. Then its just all games.

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Re: Post any forum strangeness here

Post by David LeBow » Wed Aug 12, 2020 5:00 pm

Please see our announcement about the upcoming forum outage: viewtopic.php?f=7&t=15389
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
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http://www.alpha.com

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Re: Post any forum strangeness here

Post by cinderblock63 » Tue Aug 25, 2020 2:46 pm

I'm getting a "413 (Request Entity Too Large)" error when trying to upload a picture. Is a 2MB too big?

provo
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Re: Post any forum strangeness here

Post by provo » Wed Aug 26, 2020 9:20 am

cinderblock63 wrote:
Tue Aug 25, 2020 2:46 pm
I'm getting a "413 (Request Entity Too Large)" error when trying to upload a picture. Is a 2MB too big?
Unless (until?) they fix it, the largest attachment size is around 40-50KB. The best way to show larger photos or screenshots is to upload them to a storage site like iCloud Drive or Google Drive and just put a link in the forum post.

Note: If you can get on the non-secure webpage, much larger files can be attached.

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David LeBow
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Re: Post any forum strangeness here

Post by David LeBow » Wed Aug 26, 2020 10:35 am

FYI: there's "no difference" between the forum engine behind the http vs. https "site", so there's "no reason" that the "two sites" should have different upload limits.

I know it's an inconvenience, but I'm waiting until our IT department has run the bureaucratic gauntlet and gotten the site moved before digging into it all again. Until then, we're just playing whack-a-mole.

Pardon our dust.

Watch this space.
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com

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Re: Post any forum strangeness here

Post by JRHill » Wed Aug 26, 2020 11:49 am

Whoa, Finally got logged in! I did some looking around and the easiest to try was incognito mode (I use Chrome but MS Edge reported the same error). But incognito Mode gave me the option to proceed to the site. Here's my credit card info: 4104170921009999 ccv 123.

Anyway, just teasing. But it's been a while and glad to find a way to log in.

Best, JRH

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Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Post any forum strangeness here

Post by raysun » Wed Aug 26, 2020 11:57 am

JRHill wrote:
Wed Aug 26, 2020 11:49 am
Whoa, Finally got logged in! I did some looking around and the easiest to try was incognito mode (I use Chrome but MS Edge reported the same error). But incognito Mode gave me the option to proceed to the site. Here's my credit card info: 4104170921009999 ccv 123.

Anyway, just teasing. But it's been a while and glad to find a way to log in.

Best, JRH
Are you sure you weren't confusing your Outback losing with your Facebook login? I get put in the FB Timeout corner about once a week.

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Re: Post any forum strangeness here

Post by JRHill » Wed Aug 26, 2020 12:11 pm

raysun wrote:
Wed Aug 26, 2020 11:57 am
JRHill wrote:
Wed Aug 26, 2020 11:49 am
Whoa, Finally got logged in! I did some looking around and the easiest to try was incognito mode (I use Chrome but MS Edge reported the same error). But incognito Mode gave me the option to proceed to the site. Here's my credit card info: 4104170921009999 ccv 123.

Anyway, just teasing. But it's been a while and glad to find a way to log in.

Best, JRH
Are you sure you weren't confusing your Outback losing with your Facebook login? I get put in the FB Timeout corner about once a week.
Ahh, that must be it.

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Location: St. Augustine, FL, US

Re: Post any forum strangeness here

Post by jnh » Fri Aug 28, 2020 8:34 pm

The "HTTP Error" when trying to attach images to a post via https is still happening. Following the recommendation earlier in this thread, I was able to make it work by manually editing https: to http: in my URL bar, which then required logging in again, which redirected me to https, so I had to change the URL a second time... after which it finally accepted my small 96KB image :roll:

provo
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Hub 10
Mate3s
FNDC and Trimetric
Location: Sierra foothills

Re: Post any forum strangeness here

Post by provo » Fri Aug 28, 2020 8:56 pm

jnh wrote:
Fri Aug 28, 2020 8:34 pm
The "HTTP Error" when trying to attach images to a post via https is still happening. Following the recommendation earlier in this thread, I was able to make it work by manually editing https: to http: in my URL bar, which then required logging in again, which redirected me to https, so I had to change the URL a second time... after which it finally accepted my small 96KB image :roll:

Hey, thanks -- I think I'll try that:

S6 L16-HC.pdf
(919.82 KiB) Downloaded 34 times

Well it sort of works -- no image, but a clickable download at 942KB!

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Re: Post any forum strangeness here

Post by pss » Sat Aug 29, 2020 11:42 am

The problem uploading photos has to do with a few possible things:
Apache webserver directory permissions and permitted file sizes for the subdirectory of the https server. Its either in the config file for the directory or the apache config.php file.
Another possibility is if the images are stored in a mysql server database, the content of that column in the database must be set to the correct type and file size to be permitted.

Basically, just hire a lixux consultant, tell them your problems and it will be fixed in a couple of hours.

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Re: Post any forum strangeness here

Post by BruceS » Sat Aug 29, 2020 3:17 pm

How is the expert going to get access to GoDaddy's server?
Have you ever tried fiddling with a website on their servers?
Have you ever tried to get access to the server to backup/download all YOUR files to move it elsewhere?
I really feel sorry for the Outback Tech guys.
I've got about 40 spare spaces for websites & could have the Outback Forum up & going in an hour or so IF, IF, IF ..... yeah, it's on GoDaddy servers!!! Grrrr!

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Re: Post any forum strangeness here

Post by pss » Sat Aug 29, 2020 3:35 pm

BruceS,

GoDaddy would be only used as a registrar for a domain or for a hobbyist to run a shared web server on one of their machines and have access to the shared files using a linux administration interface program like Cpanel or webmin and then others as needed.

Any real business that needs any reliability of an application would either have their own iron in house or have purchased a dedicated server, configured to their specs from a server farm. In this case, the business can choose what flavor of Linux to install. They have complete root access and total control over the server in either situation. The third option would be to use AWS to install their applications and again have root level access.

So what you asked is correct, "an expert" would not have access to those files. But nobody with basic knowledge of internet applications such as DNS, mail servers, http and https servers, encryption, anti-virus, backup, mail, mysql, php, python, etc would ever advise a business to host and run an application at GoDaddy. For exactly these reasons.

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Location: Mannum, Sth Australia, 5238

Re: Post any forum strangeness here

Post by BruceS » Sat Aug 29, 2020 3:50 pm

And that is what they are trying to do. Get off GoDaddy & do it right this time.
In defense of Outback, they probably initially set up as a simple portal with sales info.
As things progressed the need for additional facilities were added until ..................
The problem sounds like being able to get the site transferred intact and complete with no downtime.
I've been there. After praying, pleading, threatening & many sleepless nights I just gave up.
Like talking to a post!

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Re: Post any forum strangeness here

Post by jnh » Sat Aug 29, 2020 4:33 pm

As mentioned, the actual site hosting is not with GoDaddy - only DNS is. It is apparently self-hosted on IP space allocated to "Altair Advanced Industries", which seems to be the parent company of Alpha Power, which in turn owns Outback.

jnh@senin ~ $ host www.outbackpower.com
outbackpower.com has address 192.65.255.14


jnh@senin ~ $ whois -h whois.arin.net 192.65.255.14

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/resources/registry/whois/tou/
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/registry ... reporting/
#
# Copyright 1997-2020, American Registry for Internet Numbers, Ltd.
#


NetRange: 192.65.255.0 - 192.65.255.255
CIDR: 192.65.255.0/24
NetName: AAI-BLI
NetHandle: NET-192-65-255-0-1
Parent: NET192 (NET-192-0-0-0-0)
NetType: Direct Assignment
OriginAS: AS32092
Organization: Altair Advanced Industries (AAI-52)
RegDate: 2014-10-13
Updated: 2014-10-13
Ref: https://rdap.arin.net/registry/ip/192.65.255.0


OrgName: Altair Advanced Industries
OrgId: AAI-52
Address: 3767 Alpha Way
City: Bellingham
StateProv: WA
PostalCode: 98226
Country: US
RegDate: 2014-09-15
Updated: 2014-09-15
Ref: https://rdap.arin.net/registry/entity/AAI-52
...

Code: Select all

route-views>sh ip bg 192.65.255.14
BGP routing table entry for 192.65.255.0/24, version 633352479
Paths: (29 available, best #17, table default)
  Not advertised to any peer
  Refresh Epoch 1
  8283 1299 11404 32092 32092
    94.142.247.3 from 94.142.247.3 (94.142.247.3)
      Origin IGP, metric 0, localpref 100, valid, external
      Community: 1299:35000 8283:1 8283:101
      unknown transitive attribute: flag 0xE0 type 0x20 length 0x18
        value 0000 205B 0000 0000 0000 0001 0000 205B
              0000 0005 0000 0001 
      path 7F577FC79D98 RPKI State not found
      rx pathid: 0, tx pathid: 0
  Refresh Epoch 1
  20912 3257 11404 32092 32092
    212.66.96.126 from 212.66.96.126 (212.66.96.126)
      Origin IGP, localpref 100, valid, external
      Community: 3257:4000 3257:8770 3257:50002 3257:50121 3257:51200 3257:51204 20912:65004 65000:4134 65001:3356
      path 7F575D8F5788 RPKI State not found
      rx pathid: 0, tx pathid: 0
  Refresh Epoch 1
  53767 3257 11404 32092 32092
    162.251.163.2 from 162.251.163.2 (162.251.162.3)
      Origin IGP, localpref 100, valid, external
      Community: 3257:4000 3257:8770 3257:50002 3257:50121 3257:51200 3257:51204 53767:5000 65000:4134 65001:3356
      path 7F5760630240 RPKI State not found
      rx pathid: 0, tx pathid: 0
  Refresh Epoch 1
  701 7922 33650 32092
    137.39.3.55 from 137.39.3.55 (137.39.3.55)
      Origin IGP, localpref 100, valid, external
      path 7F56F60D14D0 RPKI State not found
      rx pathid: 0, tx pathid: 0
....
jnh@senin ~ $ whois -h whois.arin.net as32092

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/resources/registry/whois/tou/
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/registry ... reporting/
#
# Copyright 1997-2020, American Registry for Internet Numbers, Ltd.
#


ASNumber: 32092
ASName: AAI-BLI-AS
ASHandle: AS32092
RegDate: 2014-09-25
Updated: 2014-09-25
Ref: https://rdap.arin.net/registry/autnum/32092


OrgName: Altair Advanced Industries
OrgId: AAI-52
Address: 3767 Alpha Way
City: Bellingham
StateProv: WA
PostalCode: 98226
Country: US
RegDate: 2014-09-15
Updated: 2014-09-15
Ref: https://rdap.arin.net/registry/entity/AAI-52

pss
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Re: Post any forum strangeness here

Post by pss » Sat Aug 29, 2020 7:06 pm

So GoDaddy.com is the registrar for the domain outbackpower.com

All they need to do to either run a new forum server or move it is to log on to GoDaddy.com and enter the new IP address of the new server into the DNS fields at GoDaddy. Takes about 5 minutes.

So set up the new server, copy everything over, make sure it works well and then make the ip address change at go daddy to the DNS servers of record. I do it all the time.
The DNS caches will flush out and have the new IP address in a few hours.

BruceS
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Location: Mannum, Sth Australia, 5238

Re: Post any forum strangeness here

Post by BruceS » Sat Aug 29, 2020 7:26 pm

How about doing a tracert?

wildmercury
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Re: Post any forum strangeness here

Post by wildmercury » Sun Aug 30, 2020 11:17 am

I can see that all the SSL certificates for the website and for the forum have gone, and a few other issues since I was last here. Hosting issues? Are you guys still in business?
I also have a really weird issue with opticsRE - all my inverter data seems to be gone...
I'll post that in the relevant thread though.

JRHill
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Re: Post any forum strangeness here

Post by JRHill » Sun Aug 30, 2020 12:02 pm

wildmercury wrote:
Sun Aug 30, 2020 11:17 am
I can see that all the SSL certificates for the website and for the forum have gone, and a few other issues since I was last here. Hosting issues? Are you guys still in business?
I also have a really weird issue with opticsRE - all my inverter data seems to be gone...
I'll post that in the relevant thread though.
Something changed. I get the same insecure page warning but now Chrome gives me an option to continue anyway in standard mode Advanced. The option to continue had only been available in the incognito mode previously (since I found a way to log in a few weeks ago). I have no idea from where the change came as it wasn't on my side - I've changed nothing but technique for access.

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