Mate3 dropping offline more frequently

Mate3 and Mate3s communications devices for Outback Power
gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Mate3 dropping offline more frequently

Post by gtarolli » Fri Sep 11, 2020 1:24 pm

I am used to my Mate3, about 3 years old now, dropping offline once or twice a month. Especially if the Internet in my area goes up/down , that seems to provoke it. However, recently it is going offline every day or two, which is getting to be a real pain. What's the warranty for a Mate3? and does it make sense to upgrade to a Mate3s? Any ideas?

p.s. nothing else has changed much in the last year, the network boxes and cables have been the same, and I would say the rate of going offline is now 5-10x higher than before

raysun
Forum Emperor
Posts: 2962
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 strings of 2 in series)
Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Mate3 dropping offline more frequently

Post by raysun » Fri Sep 11, 2020 1:37 pm

gtarolli wrote:
Fri Sep 11, 2020 1:24 pm
I am used to my Mate3, about 3 years old now, dropping offline once or twice a month. Especially if the Internet in my area goes up/down , that seems to provoke it. However, recently it is going offline every day or two, which is getting to be a real pain. What's the warranty for a Mate3? and does it make sense to upgrade to a Mate3s? Any ideas?

p.s. nothing else has changed much in the last year, the network boxes and cables have been the same, and I would say the rate of going offline is now 5-10x higher than before
Certainly could be a failing Ethernet processor in the Mate3, or could simply be increased network traffic is causing the path to Outback's cloud site to be a less reliable route.

I think the warranty is 5 years.

The Mate3s has a (somewhat) more resilient Ethernet processor, and seems to maintain a connection to OpticsRE better, but still has the occasional connection failure, in my case caused when the local network is restarted.

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Fri Sep 11, 2020 1:52 pm

Thanks. It seems to drop at night a lot of the times, and so network traffic is most likely not an issue. I hope the warranty is 5 years, that would be nice if I could get a replacement or something.

raysun
Forum Emperor
Posts: 2962
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 strings of 2 in series)
Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Mate3 dropping offline more frequently

Post by raysun » Fri Sep 11, 2020 2:04 pm

gtarolli wrote:
Fri Sep 11, 2020 1:52 pm
Thanks. It seems to drop at night a lot of the times, and so network traffic is most likely not an issue. I hope the warranty is 5 years, that would be nice if I could get a replacement or something.
I'd suggest opening a tech support ticket.

SomeJ
Forum Member
Posts: 5
Joined: Sat Mar 14, 2020 8:07 am
My RE system: Inverter: FXR3048A
Charge controller: FM60-150VDC
Mate3s
Batteries: 4x 140ah AGM (telecom grade) in series to make 48v.
*This setup is on a Cushman 48v electric cart*
When the cart is parked it plugs into 2 strings of 3x 275w solar panels (wired in series), and into a grid connection. The original battery charger has been removed from the cart and all charging is done through solar or the inverter. When the batteries are charged exes power is exported to the property (grid connection).

I also have a much larger stationary offgrid/gridtie (at my will) Schneider Electric setup running the property.
Location: "East mountains" New Mexico, USA

Re: Mate3 dropping offline more frequently

Post by SomeJ » Fri Sep 11, 2020 3:21 pm

I've been noticing the same thing too.

These last few days my ISP (a WISP) has been having issues due to the big cold front that hit the midwest. What I have observed is when my internet starts dropping packets eventually the Mate3 will go offline, with a direct correlation to the more unstable the internet the quicker parts of the Mate3 lockup. It stops reporting to OptricsRE, its internal web page stops responding, but I can ping and telnet into the unit and seems anything on the local console is ok. Not sure if telnet is of any use as any time i type something it enters double letters (IE typing in h e l p, looks like hheellpp) and no commands ever work because of that, but that could just be a telnet setting on my side. Not sure if being able to telnet in is of any use though as im not seeing a reboot command via the help "menu".

One interesting thing to note... After exiting this latest telnet session, the unit locked up and rebooted its self which fixed the issue of the unit being unresponsive.

I suspect when there is a spotty network or internet connection... The OpticsRE reporting process eventually locks up which then also takes out other processes.

Is this anything that Outback can comment on? It really does not feel like a hardware failure (mine has been in svc for maybe 6 months). Rebooting the Mate3 fixes things, so long as the network and internet connection are stable.

Also is there any way to reboot the unit without having to do it through the OpticsRe portal? It's a real pain in the butt to have to walk out to where the unit is located and having to unplug and plug it back in just to reboot it.

raysun
Forum Emperor
Posts: 2962
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 strings of 2 in series)
Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Mate3 dropping offline more frequently

Post by raysun » Fri Sep 11, 2020 3:48 pm

SomeJ wrote:
Fri Sep 11, 2020 3:21 pm
I've been noticing the same thing too.

These last few days my ISP (a WISP) has been having issues due to the big cold front that hit the midwest. What I have observed is when my internet starts dropping packets eventually the Mate3 will go offline, with a direct correlation to the more unstable the internet the quicker parts of the Mate3 lockup. It stops reporting to OptricsRE, its internal web page stops responding, but I can ping and telnet into the unit and seems anything on the local console is ok. Not sure if telnet is of any use as any time i type something it enters double letters (IE typing in h e l p, looks like hheellpp) and no commands ever work because of that, but that could just be a telnet setting on my side. Not sure if being able to telnet in is of any use though as im not seeing a reboot command via the help "menu".

One interesting thing to note... After exiting this latest telnet session, the unit locked up and rebooted its self which fixed the issue of the unit being unresponsive.

I suspect when there is a spotty network or internet connection... The OpticsRE reporting process eventually locks up which then also takes out other processes.

Is this anything that Outback can comment on? It really does not feel like a hardware failure (mine has been in svc for maybe 6 months). Rebooting the Mate3 fixes things, so long as the network and internet connection are stable.

Also is there any way to reboot the unit without having to do it through the OpticsRe portal? It's a real pain in the butt to have to walk out to where the unit is located and having to unplug and plug it back in just to reboot it.
The firmware "bandaid" is the Reset Gateway function on the Mate's Connectivity tab. It can be set to do so at selectable intervals from 1 to 24 hours.

Resetting the gateway resolves some, but not all, network disconnect issues. Try it and see if it resolves some of yours.

The Telnet issue is likely your terminal emulator set to full duplex and the Mate's is half duplex. I'm not aware of any commands that execute via Telnet, but then again, I'm not aware of a lot of stuff.

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Fri Sep 11, 2020 4:15 pm

I reset my Mate every 24 hours and it didn't help. I would think that if it resets when offline it should come back on, but nope. I have had this 24hr setting for a few years now to no avail.

raysun
Forum Emperor
Posts: 2962
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 strings of 2 in series)
Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Mate3 dropping offline more frequently

Post by raysun » Fri Sep 11, 2020 4:54 pm

gtarolli wrote:
Fri Sep 11, 2020 4:15 pm
I reset my Mate every 24 hours and it didn't help. I would think that if it resets when offline it should come back on, but nope. I have had this 24hr setting for a few years now to no avail.
Yes, the software reset doesn't really do much about the processor hardware going inactive. That requires a cold start of the circuitry.

How are your SimpliPhis holding up?

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Fri Sep 11, 2020 5:16 pm

SimpliPhi's are holding up well. I compared the voltage at 50% SOC to 8 or 9 months ago and it seems a tad less, 52.2 vs 52.4 or so, but that could be load dependent. The voltage changes .2v with a few hundred watts, e.g. a fridge or dehumidifier or more fans, so its very hard to judge. Since my last addition of panels early in 2020 I haven't gone much below 40% SOC at night, many times it bottoms out at 50%. We'll see in a few months if I can get down to 20% before triggering my LBCO, which I set pretty low (48.8?) as I keep a close eye on things and manually start the genset when it reaches 50v without a load.

raysun
Forum Emperor
Posts: 2962
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 strings of 2 in series)
Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Mate3 dropping offline more frequently

Post by raysun » Fri Sep 11, 2020 6:30 pm

gtarolli wrote:
Fri Sep 11, 2020 5:16 pm
SimpliPhi's are holding up well. I compared the voltage at 50% SOC to 8 or 9 months ago and it seems a tad less, 52.2 vs 52.4 or so, but that could be load dependent. The voltage changes .2v with a few hundred watts, e.g. a fridge or dehumidifier or more fans, so its very hard to judge. Since my last addition of panels early in 2020 I haven't gone much below 40% SOC at night, many times it bottoms out at 50%. We'll see in a few months if I can get down to 20% before triggering my LBCO, which I set pretty low (48.8?) as I keep a close eye on things and manually start the genset when it reaches 50v without a load.
I have an acquaintance in Haiti that I've been helping deploy Phis to their system. I noticed voltage definitely varies with load. The discharge curve seems to keep the same shape, but the level (in 0.1V increments) definitely varies with load, both discharge and charge.

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Sat Sep 12, 2020 2:42 pm

I'm not sure if this is related or not - but usually OpticsRE will fetch missing data when your system is offline (or Optics is under maint) within a day or two, as it is stored on the Mate3. But I have not seen this occurring lately. As noted in this thread my Mate3 goes offline a few times a week, and so I have lots of missing data (it is all accumulated into the first hour after a restart). And it does not seem to be filling in after a few days.

raysun
Forum Emperor
Posts: 2962
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 strings of 2 in series)
Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Mate3 dropping offline more frequently

Post by raysun » Sat Sep 12, 2020 2:56 pm

gtarolli wrote:
Sat Sep 12, 2020 2:42 pm
I'm not sure if this is related or not - but usually OpticsRE will fetch missing data when your system is offline (or Optics is under maint) within a day or two, as it is stored on the Mate3. But I have not seen this occurring lately. As noted in this thread my Mate3 goes offline a few times a week, and so I have lots of missing data (it is all accumulated into the first hour after a restart). And it does not seem to be filling in after a few days.
I've noticed if the data is stored in the Mate's internal memory, it's not recovered in detail. If its stored on an SD card in the Mate's card slot, OpticsRE can do more with it.

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Sat Sep 12, 2020 3:07 pm

I have it stored on the SD card, every 15 seconds or so.

p.s. interesting story - this actually help me find a water leak underground (about 100-200 gallons/day). I analyzed the data on the card using WattPlot and noticed that since last Thanksgiving the catchment tank pump ran every 1.5 hours every night. When I shut off the guest house line, it stopped and almost never runs at night. So that proved to me where it was, and fortunately it was where I started digging :-) and I fixed it.

raysun
Forum Emperor
Posts: 2962
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 strings of 2 in series)
Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Mate3 dropping offline more frequently

Post by raysun » Sun Sep 13, 2020 8:19 am

Nice piece of detective work!

bikermiker
Forum Whiz
Posts: 27
Joined: Tue Aug 20, 2019 3:45 pm
My RE system: Hybrid
1x MATE3s
1x GS8048A
2x FM100
1x FlexNet DC
8x Simpliphi 3.8 LFP Batteries
30x Canadian Solar CS6K-300MS (9kw array)

Re: Mate3 dropping offline more frequently

Post by bikermiker » Mon Sep 14, 2020 6:00 am

gtarolli wrote:
Fri Sep 11, 2020 1:24 pm
I am used to my Mate3, about 3 years old now, dropping offline once or twice a month. Especially if the Internet in my area goes up/down
This is when mine would seem to act up as well. New cable "fixed" it.

viewtopic.php?f=39&t=15373

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Mon Sep 14, 2020 10:05 am

which cable - the one from Mate3 to Hub or to the router?

bikermiker
Forum Whiz
Posts: 27
Joined: Tue Aug 20, 2019 3:45 pm
My RE system: Hybrid
1x MATE3s
1x GS8048A
2x FM100
1x FlexNet DC
8x Simpliphi 3.8 LFP Batteries
30x Canadian Solar CS6K-300MS (9kw array)

Re: Mate3 dropping offline more frequently

Post by bikermiker » Mon Sep 14, 2020 1:21 pm

Apologies, the cable from Hub to Mate

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Mon Sep 14, 2020 9:04 pm

Thanks - that's an easy one to replace I believe.

I also changed the restart interval to 4 hours (it was 24 hours). I'll see how that works for a week, and then change the cable.

My installer has a spare Mate3 we can plug in to "prove" its the Mate3 (or not).

So eventually I'll figure out what is causing this.

User avatar
EA6LE-ONE
Forum Guru
Posts: 280
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
4 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 4 x FLEXware ICS Plus,
54 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, 2 x VFX3648,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Mate3 dropping offline more frequently

Post by EA6LE-ONE » Wed Sep 16, 2020 7:44 am

it should be the cable from mate to the router changed if an outback cable was used.

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Sun Sep 20, 2020 11:53 am

I changed the auto reboot interval to 4 hours (from 24) and it hasn't gone offline in a week.
Of course that doesn't prove anything definitively, but it's strong evidence.
I will set it to 8 hours this week and see what happens.

SomeJ
Forum Member
Posts: 5
Joined: Sat Mar 14, 2020 8:07 am
My RE system: Inverter: FXR3048A
Charge controller: FM60-150VDC
Mate3s
Batteries: 4x 140ah AGM (telecom grade) in series to make 48v.
*This setup is on a Cushman 48v electric cart*
When the cart is parked it plugs into 2 strings of 3x 275w solar panels (wired in series), and into a grid connection. The original battery charger has been removed from the cart and all charging is done through solar or the inverter. When the batteries are charged exes power is exported to the property (grid connection).

I also have a much larger stationary offgrid/gridtie (at my will) Schneider Electric setup running the property.
Location: "East mountains" New Mexico, USA

Re: Mate3 dropping offline more frequently

Post by SomeJ » Mon Sep 21, 2020 2:01 pm

I changed my reboot time to 1hr because my internet was acting up that bad. After that the Mate3s stopped locking up.

My ISP has fixed their issue and everything is stable again so going to back off the reboot time to 4hrs. Going into all of this, my unit was set to reboot every 24hrs and that wasn't enough to handle when the internet had sustained problematic periods.

J

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Mon Sep 21, 2020 4:56 pm

I changed my reboot interval from 4 to 8 hours on Sunday, after one week of it being set to 4 hrs and no offline issues. Within 10 hrs it went offline!
So I changed it back to 4 hours. I'll let it run with that for another week or two.

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Fri Oct 09, 2020 3:33 pm

So with the reboot interval set to 4 hours , things have been pretty good. It dropped a few days ago, but it say partial connection or something, and for the first time EVER it came back online after the next auto-reboot. But that afternoon the Internet went down for a few hours, so I will chalk that day's offline issue to some Internet issues.

gtarolli
Forum Guru
Posts: 336
Joined: Thu Dec 21, 2017 10:39 am
My RE system: Outback: off-grid
- 1 GS8048A, Mate3, FlexNetDC, Hub10.3
- 2 FLEXmax 80
- 1 FLEXmax 60
- 30 (10x3) 300w panels (9000w total)
- 6 SimpliPhi 3.4 kWh LI batteries (400ah , 20kWh)
- 1 Honda EM5000 generator + one EU3000
Location: Wainiha, Kauai, HI

Re: Mate3 dropping offline more frequently

Post by gtarolli » Sun Oct 11, 2020 10:44 am

So I realized this week I am running old firmware (the next to newest version). I will update soon. But with a 4 hour reboot interval, things are much better. It went offline this AM again, around 2am, which seems to be the most common time, just about the time it was ready to reboot. Anyway, 4 hrs later at the next reboot/restart it came back online again. That's the 2nd time it did so. Which it NEVER would do before. I'm hoping the new firmware is an improvement also.

bikermiker
Forum Whiz
Posts: 27
Joined: Tue Aug 20, 2019 3:45 pm
My RE system: Hybrid
1x MATE3s
1x GS8048A
2x FM100
1x FlexNet DC
8x Simpliphi 3.8 LFP Batteries
30x Canadian Solar CS6K-300MS (9kw array)

Re: Mate3 dropping offline more frequently

Post by bikermiker » Sun Oct 18, 2020 3:20 pm

gtarolli wrote:
Sun Oct 11, 2020 10:44 am
So I realized this week I am running old firmware (the next to newest version). I will update soon. But with a 4 hour reboot interval, things are much better. It went offline this AM again, around 2am, which seems to be the most common time, just about the time it was ready to reboot. Anyway, 4 hrs later at the next reboot/restart it came back online again. That's the 2nd time it did so. Which it NEVER would do before. I'm hoping the new firmware is an improvement also.
Yeah..... I'm having problems again now too. I have the latest FW. Everything was fine until .3.

Post Reply