Outback technician/support in South Africa

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tetrasect
Forum Member
Posts: 7
Joined: Thu May 30, 2013 5:45 am
My RE system: 6x 235W 24V Sovello Panels in 2 strings of 3.
Cotek SK-3000 Inverter
Flexmax 60

Outback technician/support in South Africa

Post by tetrasect » Tue Aug 11, 2020 5:26 am

Hi,

Who do I call to get my FM60 firmware updated (or potentially repaired) in South Africa?

Mike Curran
Forum Emperor
Posts: 1804
Joined: Sat Aug 28, 2004 6:28 pm
My RE system: Outback - Garage roof:
- 8 (2x4) Evergreen 180's into one FM80 (2007/2020 - replaced MX60)
- 6 (2×3) ALEO S79-300's into one FM80 (2017)
- 2 grid-tied GVFX3524's classic stacked for 120/240VAC (2007)
- 12 Surrette/Rolls 2V x 1766Ah (2007)
- Hub10.3, Mate3s, FNDC, RTS, OpticsRE. Tigo Energy ES maximizers on each PV module.

Westinghouse Solar - Barn roof: (2012)
- 30 (2x15) 235W panels with Enphase M215 microinverters, grid-tied

Outback Skybox - Barn roof: (2019)
- 14 Talesun 275W in series (DC array input to SB inverter/charger)
- 3 SimpliPhi 3.8 batteries, 48V, 225Ah total
- AC coupled input (manual switch during grid outage only) from 14 Talesun 275W,
Enphase M215 microinverters, normally direct grid tied

All self-designed and self-installed
Location: Chagrin Falls, Ohio

Re: Outback technician/support in South Africa

Post by Mike Curran » Tue Aug 11, 2020 8:29 am

Start a support case using this link: http://outbackpower.com/resources/techn ... rt-request

You're probably going to have to ship it somewhere pretty far from S. Africa. :sad:
http://www.tigoenergy.com/site.php?95b2dca2-ca6c
https://enlighten.enphaseenergy.com/public/systems/Hctc107221

tetrasect
Forum Member
Posts: 7
Joined: Thu May 30, 2013 5:45 am
My RE system: 6x 235W 24V Sovello Panels in 2 strings of 3.
Cotek SK-3000 Inverter
Flexmax 60

Re: Outback technician/support in South Africa

Post by tetrasect » Tue Aug 11, 2020 3:29 pm

Thanks! Done.

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